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Have a Question?

About Chateau De Velvet

Who is your media/press contact?

Looking for our PR team? We’d love to chat! Send all PR or media requests to email: info@chateaudevelvet.com

Why wine from Moldova?

Something surprisingly new you’ve never tasted before. Unique wines with a story. Best kept wine stories. Pure craftsmanship.
Chateau de Velvet is the exclusive partner in the BeNeLux for 5 star quality wineries of Moldova.
Those wines are known by experts from all over the world. The blends of European grapes, as well as typical varieties of Moldova, come together in beautiful wines – many of them award winning.
Do you know that Moldova has the largest in the world underground wine cellars?
In the last years, our partners won a hundred gold and silver medals on world wine Concours as DWWA, Mundus Vini, Mondial de Bruxelles. 

Tell me more about wine from Moldova?

When most people are asked to name good wine countries, only a few mention ‘Moldova’.
But Moldova IS a great wine country.
Discover the beautiful Moldavan wines because they’re different. Dare to give them a try.
The local Moldovan grapes are the answer to the traditional Merlot and Cabernet Fatigue.
They are new. Nice. Never tasted before.
Chateau de Velvet brings them to Europe, these tasty treasures of Moldova.
Exclusively and in small quantities.
Special mixes from Moldova straight to your wine cellar.

How do your wines taste?

Our specially selected wines taste different from their conventional counterparts.
Shelf wines can be heavily sterilized with sulphites and mass-produced using thickeners, dyes, flavouring, and GMO yeast. They can also contain lots of sugar and alcohol.
With our wines from Moldova, you’ll notice a natural, refreshing taste right away. They are vibrant and full of life, teeming with polyphenols and wild yeast. This gives them bright character and subtle complexity.

Do you have a vineyard?

We import all of our natural wines from well-established international prize winners wineries.
High quality technologies were developed with many years of experience. Every wine we source is crafted from sustainable, traditional methods and lab tested for quality, all the certificates are available.
All our wineries have their vineyard, so the quality of the grape is under strict quality control.

Do you provide food laboratory wine test certification?

We want to deliver high-quality, authentic wines for our members, and independent lab tests are the best way to ensure that.
Wine is not required to have a contents label on the bottle. As one of the only major food groups without a content label, consumers are left in the dark about what is in their wine.
The only way to really know what is in your wine is to send a sample to an independent lab to analyze it. You can be sure of the high quality of our wines.

How does your club work?

Chateau de Velvet selects and delivers you six authentic bottles from the vineyards of Moldova. Every month. For as long as you want: 1 month, 6 months, 12 months. Because with more than 30 different indigenous Moldovan grapes and a variety of internationally renowned ones flourishing in Moldova there’s a lot to discover.

But: it’s not for everyone. It’s only for people with great taste.

Is that you? If your answer is yes, then we welcome you to the royal tribe of Chateau the Velvet.

Faq

Accounts

Do I have to be on a subscription?

To place an order for amazing Moldovan wines from the catalogue you will only need to create an account, so we make sure the box is delivered to the right address and on time. 

For a regular subscription to receive surprise mix of wine bottles ( 1  months,  6 months or 1 year ) you will need to create an account and to pay for a  membership. There is no required commitment. You can cancel at a certain period for any reason ( please see cancellation policy in FAQ) . This can be done in your account settings.

Did you like a specific wine? You or your friends can reorder it without a subscription. Just check available luxury or 6 bottles of wine on our website or contact us via email: info@chateaudevelvet.com

Can I order additional wine?

Want more wines? Find your preferred wines in the Our Wines or Luxury Wines section. Looking for any other wine from the monthly subscription box? Or an additional mix box as a present for someone else? Just email us at info@chateaudevelvet.com and we’ll put together an extra 6 or 12 bottle selection for you at any time.

What is your cancellation policy?

You can cancel at a certain time ( see subscription conditions), for any reason.
Monthly subscription – cancel any time before the 20th of each month.
6 months subscription – cancel any time after 3 months subscription before the 20th of each month.
12 months subscription – cancel any time after 6 months subscription before the 20th of each month.

How do I update my credit card?

You can update your credit card information whenever you’d like in our Account Manager.

How do I manage my account?

To view your account settings and manage your preferences at any time, the best place to go is your online account portal, which you can access from our website.

Once you log in, you’ll find all your account details, including your delivery schedule, subscriptions, shipping address, billing information, and view your purchase history.

How do I change the email on my account?

To change the email associated with your account, just email info@chateaudevelvet.com with your request!

Let us know the old email address as well as the new one, and we can handle the change for you.

How do I cancel my subscription?

We’d hate to see you leave our family, but you are free to suspend your shipments any time. Please send email to info@chateaudevelvet.com and we will stop your payment for subscription

If I loved a specific wine, can I order more of it?

Of course! We’d never get in between you and your favourites.
Once you find a wine or wines that you loved in your membership box, you can always order more!
Send an email to info@chateaudevelvet.com directly to start your first customized order.

How long does it take for an order to process?

Our team is dedicated to making sure you get your wines as quickly as possible.

Wine orders will typically take up to 5 business days to process. You’ll get an email confirmation when your order is received and another email when your order is being shipped!

Can I send your wines as a gift?

Click here for Our wines and Luxury wines. 

Can I send a subscription to your wine club as a gift?

Yes, that would be an amazing and out-of-ordinary surprise for your friends and family! You know how to give a great gift!

To gift someone a subscription, start by selecting a club membership option here. Then, enter the gift recipient’s name & address under the shipping information, and put your name, address, and payment details under the billing information. And the Feel Great promise is sent!

Note: You will be prompted to choose an email for the account. We suggest using your email for the account and then forwarding along with any important shipping info about the package to the gift recipient.

Can I order just one bottle to try?

You can order one bottle in the luxury section. The wines that are included in the monthly selection are sold on boxes of 6. We promise you’ll love every bottle in your shipment.

By the way, if 6 bottles are too much, find a few friends and family members to split your first box with. You can even throw your tasting party for the occasion!

Can I order a one-time purchase?

If you’re looking for a one-time order, you can cancel after you place your first order in your account settings. Cancelling is very easy; there are no fees or any questions asked.

We only offer our wines through our website and ship directly to your door.

Shipping

What is the status of my order?

You can always check the status of your order in one of two places:

  1. Your online account (if you have a membership with us); or
  2. The status emails we send after you order.

Typically, our orders take up to 5 business days to pack by hand.

How long until my order gets here?

Once you place your order, we’ll take 5 business days to hand pack it. Then, we’ll send you a tracking email when your wines leave our warehouse.
After they ship, your wines take from 2 to 5 business days to be delivered.
If you need expedited shipping for an event, drop us a line at  info@chateaudevelvet.com and we’ll make sure you get wine in time for that special occasion.